Refund Policy

Return & Refund Policy – DumplingsSquishy.com

Last Updated: Feb 2026

Thank you for shopping at DumplingsSquishy.com. Please read our Return & Refund Policy carefully before making a purchase.

1. Product Design & Variations

Our dumpling squishies are our own original versions inspired by popular and viral squishy designs. We do not claim affiliation with or endorsement from any official brand or creator.

Each item is randomly selected and may vary slightly in:

color
appearance
texture
accessories
packaging
minor design details

Because these are novelty and mystery-style products, slight differences from listing photos or promotional content are normal and are not considered defects.

2. Returns

2.1 Return Eligibility

To be eligible for a return:

Return requests must be submitted within 30 days of delivery
Customers must contact us before sending any return
Items should be unused and in original packaging when possible
Customers must provide the order number and reason for the return

Returns sent without approval may be refused.

2.2 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We strongly recommend using a tracked shipping service. Customers are responsible for ensuring returned items arrive successfully.

Refunds are processed only after returned items are received and inspected.

2.3 Return Address

Approved returns must be sent to our return facility in Australia.

Please contact our support team first to receive the correct return address and return instructions before sending any package.

Returns sent without prior approval may be refused.

2.4 Non-Returnable Items

We do not accept returns for:

Opened or heavily used items
Gift cards
Digital/downloadable products
Final sale items
Items damaged through misuse
Returns sent without approval

3. Refunds

3.1 Refund Processing

Once the returned item is received and inspected, we will notify the customer regarding approval or rejection of the refund.

Approved refunds are issued to the original payment method.

Please allow 3–5 business days for the refund to appear depending on your payment provider or bank.

Original shipping charges are non-refundable.

3.2 Partial Refunds

In some situations, we may offer a partial refund without requiring a return to help resolve the issue quickly and conveniently.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Order number
Description of the issue
Clear photos of the item and packaging

Depending on the situation, we may offer:

Replacement item
Partial refund
Store credit
Full refund

5. Order Cancellations

Orders may be canceled within 24 hours of purchase if the order has not yet been processed or shipped.

Once an order has shipped, it can no longer be canceled. Customers may instead request a return according to this policy.

6. Lost or Delivered Packages

We are not responsible for:

Incorrect addresses entered by the customer
Packages marked as delivered by the shipping carrier
Delays caused by customs, carriers, or weather conditions

If a package is marked as delivered but cannot be located, customers should contact the shipping carrier directly before requesting further assistance.

7. Chargebacks & Payment Disputes

Customers agree to contact us first before opening a payment dispute or chargeback so we can attempt to resolve the issue directly.

Chargebacks opened after a refund, replacement, or approved return process may be contested with supporting evidence.

8. How to Request a Return

To request a return, please contact us through our Contact Page:

https://dumplingssquishy.com/pages/contact